Cancellations and Refunds

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Breadcrumb Abstract Shape
Breadcrumb Abstract Shape

At Kiwano Technologies, we aim to ensure your satisfaction with our online courses and IoT robotics hardware purchased through https://kiwanotechnologies.com/. This Cancellations and Refunds Policy explains the conditions under which you may cancel orders or request refunds.

  1. Cancellations

  • Online Courses: Orders for digital courses cannot be canceled once access (e.g., login credentials or access links) has been provided, as the content is instantly accessible.

  • IoT Hardware: You may cancel your order for physical products before it ships by contacting us at support@kiwanotechnologies.com. If the order has already shipped, it cannot be canceled, but you may request a return as outlined below.

  • To cancel, email us within 24 hours of placing your order, including your order number and reason for cancellation.

  1. Refunds for Online Courses

  • Refunds are not available for online courses once access has been granted, except in cases of technical issues (e.g., inability to access the course due to our platform’s failure).

  • If you experience technical issues, contact us within 7 days of purchase at support@kiwanotechnologies.com. We will attempt to resolve the issue. If unresolved, we may issue a full refund at our discretion.

  • Refunds will be processed to the original payment method within 7–10 business days.

  1. Refunds for IoT Hardware

  • You may return physical products within 14 days of delivery if they are unused, in original packaging, and in resalable condition.

  • To initiate a return, email support@kiwanotechnologies.com with your order number, reason for return, and photos of the product (if damaged or defective).

  • Return shipping costs are your responsibility unless the product is defective or was sent in error.

  • Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.

  • Defective Products: If a product is defective, we will provide a replacement or full refund, including return shipping costs, after verification.

  1. Non-Refundable Items

  • Shipping fees, taxes, and customs duties are non-refundable.

  • Products damaged due to misuse or improper handling are not eligible for refunds.

  1. How to Request a Refund

  • Email support@kiwanotechnologies.com with your order number, product details, and reason for the refund request.

  • For hardware returns, we will provide a return address and instructions after approving your request.

  1. Contact Us For questions about cancellations or refunds, email us at support@kiwanotechnologies.com or call +91-992-236-5502 (Monday–Friday, 9 AM–5 PM IST).