Cancellations and Refunds

At Kiwano Technologies, we aim to ensure your satisfaction with our online courses and IoT robotics hardware purchased through https://kiwanotechnologies.com/. This Cancellations and Refunds Policy explains the conditions under which you may cancel orders or request refunds.

1. Cancellation

   For Cancellations please contact us via contact us link.

   If you need to change your order or just want to cancel it, please contact us via our contact page or just drop an email to kiwanokit@gmail.com with your order number. Our support team will get back to you by email within one business day regarding your request. If your order is still in status “Pending” or “Payment Verification” only then, it can be alterd or cancelled. If your order has already shipped then, you will need to return it as per our return policies stated below.

    

   Returns and Refunds

   Due to the type of products we sell, we accept limited returns. Below are the conditions where we can accept a return request.

    

   1. Damaged During Shipment

   If you receive a product damaged during shipment, please notify us within the 3 days of you receive the product, supported by the proper pictures and description. Once our support team accept the return, we will provide a replacement or a complete refund including the return shipping cost.

    

   2. Wrong Item Shipped

   If you receive a different product then the ordered one, please contact us within the 3 days of you receive the product, supported by the proper pictures and description. Once our support team accept the return, we will provide a replacement or a complete refund including the return shipping cost.

    

   Limitation of Returns

   We don’t accept the returns for the products damaged by improper use of the product. Moreover we don’t accept the return, if the ordered product is not fit for any specific application. Please read the product specifications and datasheet before selecting and ordering a product.

   Please note that return and refund claims will strictly be denied in the following cases:

   1. Altered or Damaged Condition: If the item has been altered, soldered, or modified in any way that it is no longer in its original condition.
   2. Late Claims: Claims made more than 3 days after the goods have been received will not be accepted.
   3. Lack of Proof for Manufacturing Defects: Customers must provide clear evidence of a manufacturing defect to make a valid claim. Please note that these are highly technical products and not simple plug-and-play items. Proper knowledge is required for their use. Damage caused by improper use, such as burning or malfunctioning due to incorrect handling, will not be eligible for return or refund. A clear proof of the defect must be submitted for any claim.

   Note: There is no guarantee or warranty on any product unless explicitly stated on the product page.

    

   Contact

   For any question related to return, or request a return, drop an email to kiwanokit@gmail.com

   Contact Us For questions about cancellations or refunds, email us at kiwanokit@gmail.com or call +91-992-236-5502 (Monday–Friday, 9 AM–5 PM IST).