Shipping Policy

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Breadcrumb Abstract Shape
Breadcrumb Abstract Shape

At Kiwano Technologies, we strive to deliver your IoT robotics hardware, sensors, and physical products promptly and securely. This Shipping Policy outlines our procedures for shipping products purchased through https://kiwanotechnologies.com/. Please note that online courses are digital products and delivered instantly upon purchase via email or account access, so they are not subject to this policy.

  1. Shipping Destinations We currently ship to addresses within India and select international destinations. Please check the availability of shipping to your location during checkout. If your country or region is not listed, contact us at support@kiwanotechnologies.com for assistance.

  2. Shipping Methods and Costs

  • We partner with reliable courier services (e.g., India Post, Blue Dart, FedEx) to ensure safe delivery.

  • Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

  • Standard shipping within India typically costs INR 69–500, depending on the order size.

  • International shipping rates vary and will be displayed at checkout.

  • Free shipping may be offered on select orders or promotions, as indicated during checkout.

  1. Processing Time

  • Orders are processed within 1–5 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • You will receive a confirmation email with tracking details once your order ships.

  1. Delivery Time

  • India: 3–7 business days for standard shipping, depending on your location.

  • International: 7–21 business days, depending on the destination and customs processing.

  • Delivery times are estimates and may vary due to factors like weather, holidays, or courier delays. Kiwano Technologies is not responsible for delays beyond our control.

  1. Order Tracking

  • Once shipped, you will receive a tracking number via email to monitor your package’s progress.

  • You can also track your order by logging into your account on our website.

  1. Shipping Issues

  • Damaged or Lost Shipments: If your order arrives damaged or is lost in transit, contact us within 7 days of the expected delivery date at support@kiwanotechnologies.com. We will work with the courier to resolve the issue or provide a replacement/refund as per our Cancellations and Refunds Policy.

  • Incorrect Address: Please ensure your shipping address is accurate during checkout. Kiwano Technologies is not responsible for delays or losses due to incorrect address information.

  1. Customs and Duties

  • For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country.

  • We recommend checking your country’s import regulations before placing an order.

  1. Contact Us For questions about shipping, email us at support@kiwanotechnologies.com or call +91-992-236-5502 (Monday–Friday, 9 AM–5 PM IST).